> ## Documentation Index
> Fetch the complete documentation index at: https://www.planmyrounds.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# PlanMyRounds Agent troubleshooting

> Fixes for the most common Agent questions: missing schedules, changes that didn't apply, leave that's still pending, and more.

> **The Agent says it can't find my schedule**
>
> Your member account isn't linked to a doctor profile. Ask an admin to [link your account](https://www.planmyrounds.com/docs/team/link-or-unlink-accounts.md).

> **It only showed my shifts, not the team's**
>
> This is expected. Members only see their own schedule. Admins can see the whole team's.

> **I said yes, but nothing happened**
>
> Typing "yes" doesn't confirm a change. Click the **Confirm** button under the proposal. If more than 15 minutes have passed, the proposal has expired, so ask the Agent again. See [How the Agent makes changes](https://www.planmyrounds.com/docs/agent/confirming-changes.md).

> **The change failed after I clicked Confirm**
>
> The schedule probably changed after the Agent prepared the proposal, for example an admin edited the roster. Nothing was changed. Ask the Agent to try again.

> **It said my leave was submitted, but I'm not off**
>
> Applying for leave creates a **pending** request. An admin still has to approve it. See [Approving and rejecting leave](https://www.planmyrounds.com/docs/leave/approval-workflow.md).

> **I changed a shift time for one day and it changed every day**
>
> This is how shift times work. A shift has one start and end time for the whole shift schedule, so a change applies to every date. See [Why is a shift's timing wrong?](https://www.planmyrounds.com/docs/troubleshooting/shift-timing-is-wrong.md).

> **It doesn't know our swap (or leave) policy**
>
> Your organisation hasn't added a policy on that topic yet. An admin can add one in **Settings**.

> **The duty plan the Agent created isn't live**
>
> The Agent only creates **draft** duty plans. An admin must [review and publish](https://www.planmyrounds.com/docs/rosters/publishing-a-roster.md) it. Nobody is notified until then.

> **I can't swap a shift for another doctor**
>
> Nobody can swap someone else's shift through the Agent, including admins. The doctor can swap it themselves, or an admin can remove and add doctors on the shifts instead.

> **I got a "Too many requests" message**
>
> You can send up to 15 messages a minute. Wait a moment and try again. If a single request is very large, try breaking it into smaller ones.

> **I can see another member's chat but can't reply**
>
> Admins can read other members' chats but can't continue them. Start a new chat instead.

## Still stuck?

Email [support@planmyrounds.com](mailto:support@planmyrounds.com) with what you asked the Agent and roughly when.


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