> ## Documentation Index
> Fetch the complete documentation index at: https://www.planmyrounds.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Common onboarding issues

> Invite emails not arriving, a new member not showing up to link, and new-doctor shift restrictions — what to check when setting up your team.

**1. Invitation email hasn't arrived**

Delivery can be delayed a few minutes, or filtered to spam. Open the pending invitation and select **Resend Invite**, or copy the invite link and share it directly. See [Inviting a team member](https://www.planmyrounds.com/docs/team/inviting-a-member.md#if-the-invitation-email-didnt-arrive).

**2. New member doesn't show up when linking a doctor profile**

A member has to **accept their invitation** before they appear in the link search. If they're pending, they won't show up yet. See [Link a doctor to a member account](https://www.planmyrounds.com/docs/team/doctor-profiles.md#link-a-doctor-to-a-member-account).

**3. New doctor keeps missing certain shifts**

If your organisation uses a new-doctor onboarding period, doctors within a configured number of days of their **Date of joining** are automatically protected from specific shift types. This is expected, not a bug — check the onboarding window under **Other Configurations** on the roster. See [New doctor onboarding period](https://www.planmyrounds.com/docs/rosters/roster-constraints.md#new-doctor-onboarding-period).

**4. A newly invited member got the wrong role**

Members who join through a shared **organisation invite link** always get the **Member** role by default, even if you intended Admin. [Change their role](https://www.planmyrounds.com/docs/team/roles-and-permissions.md#change-a-members-role) after they join, or invite admins individually by email instead.

**5. A doctor profile exists but the person can't sign in**

A doctor profile alone doesn't grant login access. They need a **member account**, [linked](https://www.planmyrounds.com/docs/team/link-or-unlink-accounts.md) to the doctor profile. See [A doctor can't see their roster](https://www.planmyrounds.com/docs/troubleshooting/doctor-cannot-see-roster.md).

## Next steps

> **[Inviting a team member](https://www.planmyrounds.com/docs/team/inviting-a-member.md)**
>
> Email invites vs. shared invite links.

> **[Staff profiles and user accounts](https://www.planmyrounds.com/docs/team/staff-profiles-and-user-accounts.md)**
>
> The difference between a doctor profile and a member account.


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