> ## Documentation Index
> Fetch the complete documentation index at: https://www.planmyrounds.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# A doctor can't see their roster

> Check member account status, the doctor-member link, and Duty Plan status when a doctor can't see their duties in PlanMyRounds.

**1. Do they have a member account?**

A doctor needs a **member account** to sign in at all. A doctor profile on its own doesn't grant login access. See [Staff profiles and user accounts](https://www.planmyrounds.com/docs/team/staff-profiles-and-user-accounts.md).

**2. Is their account Active?**

A deactivated member account can't sign in, and its linked doctor profile is automatically set to **Inactive**. See [Deactivating or removing a member](https://www.planmyrounds.com/docs/team/removing-a-user.md).

**3. Is their member account linked to their doctor profile?**

Without a link, the person can still sign in, but they only see the general organisation view — not their own duties. [Link the account](https://www.planmyrounds.com/docs/team/link-or-unlink-accounts.md) to their doctor profile.

**4. Is the Duty Plan actually published?**

Doctors can't see a roster while it's still in **Draft**. Only **Published** rosters are visible to the team, and only published rosters appear on the [Duty Calendar](https://www.planmyrounds.com/docs/rosters/duty-calendar.md).

**5. Is the doctor part of this roster?**

If the doctor was never included in this particular Duty Plan's team selection, there's nothing to show them for that period.

**6. Are they filtering the calendar?**

On the Duty Calendar, a doctor's own Department or Location filter could be hiding a duty at a different site. Have them clear the filters.

## Next steps

> **[Link or unlink accounts](https://www.planmyrounds.com/docs/team/link-or-unlink-accounts.md)**
>
> Connect a member account to a doctor profile.

> **[Duty Calendar](https://www.planmyrounds.com/docs/rosters/duty-calendar.md)**
>
> What doctors and admins each see, and the available filters.


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