Billing and subscription plans

Understand PlanMyRounds’ plans, how doctor and seat limits work, and where to manage your subscription and invoices.

Billing covers your organisation’s subscription plan, payment method, and invoice history. It’s managed under Settings, then Billing.

Only admins can view or manage billing.

Plans

Plan	Doctors	Notes
Clinic	Up to 10	The default plan every organisation starts on. Shown in billing as “Clinic,” and referred to as the free plan.
Department	Up to 50	For a single larger department or a small multi-department team.
Enterprise	Custom seat count	Seat-based. You set the number of seats (minimum 51) and choose monthly or annual billing.

Subscription status

Status	What it means
Active	Your subscription is current.
Trialing	You’re inside a trial period.
Past Due	A payment didn’t go through. Update your payment method before the subscription lapses.
Cancelled	Your subscription has been cancelled.

Change your plan

Open Settings, then Billing, to see your current plan and the available upgrades.

For Enterprise, set the number of seats you need and choose monthly or annual billing. An estimated cost updates as you adjust seats.

Downgrading to Clinic (Free) keeps your current plan active until the end of your billing period. After that, your account reverts to Clinic and is limited to 10 doctors.

Invoices

Select View Invoices to see your billing history, including each invoice’s status and a link to download it. Select Hide Invoices to collapse the list again.

Next steps

Roles and permissions

Only admins can access billing settings.

Need help?

Email [e-mail] for billing questions, including plan changes that aren’t self-service.